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We have a 40-day return policy, which means you have 40 days after purchasing your item to request a refund.
You’ll need the receipt or proof of purchase to be eligible for a refund.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any refund questions at email@example.com or via our contact page.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your refund, please get in touch with us at firstname.lastname@example.org.